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Shipping Policy
Shipping Policy
Free delivery
Delivery to most of UK Mainland is FREE
This offer excludes Northern Ireland.
All of our estimated delivery timescales are found within the product page of the item you wish to purchase. This will also be on your order confirmation once purchased.
Your order will be sent via our courier 2 Man Home Delivery.
If you order one or more item's from Jigsaw Home, where possible we will keep them as a single delivery for you. However it is not always possible due to using different couriers to courier your item's and depending on delivery timescales of your items. We aim to delivery your products as soon as possible.
Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday.
Your order will be shipped with 7 days of your purchase. At the If you're not 100% happy with your order, just let us know within 14 days of delivery and you can return it for free with a full refund. See our Ts & Cs for information on how to cancel. Your refund will be made within 14 days of collection, including the costs of delivery.
We're happy for you to unpack the item and inspect it properly, however, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item. Your refund will be made within 14 days of collection. To request your order to be cancel, simply email us at support@jigsawhome.co.uk confirming your wish to cancel and we will refund your within 14 days.
Our 14 day cancellation policy also applies to any additional services you may have ordered (such as disconnection, recycling etc). If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed).
If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for such additional services.
If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We'll ask you to provide information on the product and the problem, and may suggest an engineer’s visit to help identify the fault. If the product is faulty, we’ll offer you a resolution in accordance with your legal rights.
